FAQs | FREQUENTLY ASKED QUESTIONS

What are the shipping times for your products?

We take 2-4 days to process your order, then 2-3 weeks to deliver it to you.

Do you ship worldwide?

Yes, absolutely, we ship worldwide.

Where do you ship your products from?

The products in our collections are selected from our suppliers in China.

Do you provide product tracking information?

Yes, for any follow-up questions, write to us 3 days after your order via the email address:
contact @mysoftlegging.com

Some items are missing from my order, what's going on?

Our products are shipped separately based on your order. If it contains, for example, items from two different warehouses, there will therefore be two separate deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do ?

We are sorry to hear this. Simply send us an image of the damaged item to the email address below along with a brief explanation of your request and we'll send you a similar replacement item as soon as possible: contact @mysoftlegging.com

Where are you?

Our offices are located in Longueuil, Quebec.

I still have not received my order. What's taking so long?

We apologize for this delay. Sometimes international shipping takes longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still think you need help tracking your package, or would like to inquire about this, please email us at : contact@mysoftlegging.com

Do you have a refund policy?

Yes we have our returns policy and we do our best to resolve any issues our customers may have with their online orders.

If you still wish to be reimbursed for your order, we can of course make the payment, in the event that your request is sent to us by email at: contact @mysoftlegging.com within 30 days of the order date.

For more information, please see our Returns Policy